For help selecting the Software, Hardware or Supplies you need, call Ron at Cole Computers... 800 222-0039 !!!
If you're experiencing a problem with one of our software products, please check the troubleshooting tips listed below. You may also want to check the cookbook, which provides step by step instructions for a number of procedures. If this does not solve the problem, then fill out and submit a bug report. Telephone support is available from Ron Ligouri at (925) 672-9621.
Check the download page and make sure you are using the most recent version of any program that you experience a problem with. The version number appears at the top of each program when you start it up.
Go into DEFAULTS from the EZ main menu and make sure your settings are correct.
Go into MTR from the Triad function menu and make sure that your terminal type is set to "P" for PC.
Some problems and solutions:
PC_PRINT says: "REPORT DEFINITION NOT ON FILE, DOWNLOADING AS A TRIM
You can run EZ as a terminal, but can not run any of the applications on the EZ
menu. All applications give the error message "RESPONSE FROM MAIN COMPUTER TOO
SLOW OR NOT RECOGNIZED".
The Upload programs start to run, but stop before all data is posted. May
give the error message "RESPONSE FROM MAIN COMPUTER TOO SLOW OR NOT
When you submit your bug report, it will be entered into our database for tracking purposes. It will be associated with the account name under which you accessed this web. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Periodically we will post notices regarding bugs reported by our customers in the Known Problems section of this page, and tips or workarounds on the Cookbook page.
Please be as specific as possible when describing the problem.
Name: Company: Phone: E-mail:
We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.
EZ Workstation, Zprint,
SignMagic, and QLabel are trademarks of EZ Software Company . All other products mentioned are registered trademarks or
trademarks of their respective companies.